Privacy Policy
Last updated: June 2026
1. Categories of Personal Information We Collect
We collect the following categories of personal information: Identifiers: name, phone number, email address, business name, billing address, and account credentials. Commercial information: subscription plan, billing history, payment method (processed by Stripe — we do not store card numbers or bank details), minute balance, and transaction records. Professional and employment-related information: trade type, business address, worker names and phone numbers, worker roles and skills. Audio and voice data: inbound and outbound call recordings processed through Kayla (our AI voice assistant). A verbal disclosure is provided at the start of every Kayla-handled call. Recordings are transcribed and stored for service delivery, quality assurance, and regulatory compliance. Geolocation data: GPS location of field workers, collected at clock-in/out events and during active jobs (cell-precision only). We do not track worker location continuously. Internet or other electronic network activity: log files, device identifiers, browser type, IP address, and usage events collected to operate and improve the service. Inferences: job completion rates, call handling quality scores, and service preferences derived from the above.
2. Sources of Personal Information
We collect personal information from the following sources: • Directly from you, when you sign up, configure your account, add workers, or interact with the platform. • Automatically, through your use of the service (log data, device identifiers, call events). • From your customers, when Kayla handles inbound calls and collects caller information for job bookings. • From third-party integrations you authorize, such as QuickBooks Online (for accounting sync) and Google Calendar (for scheduling).
3. Purposes for Which We Use Your Information
We use the personal information we collect to: • Deliver the TradesCallPro service — answering calls, booking jobs, dispatching workers, sending notifications. • Operate emergency dispatch and on-call alerts. • Process payments via Stripe and maintain billing records. • Send SMS and email notifications about jobs, bookings, and account activity via Twilio and Resend. • Improve the platform using anonymized analytics (PostHog) and error tracking (Sentry, with PII filtered before transmission). • Comply with legal and regulatory obligations. • Detect, investigate, and prevent fraudulent or unauthorized use. We do not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioral advertising.
4. Third-Party Service Providers and Data Disclosed
We disclose personal information to the following categories of service providers, who process it on our behalf and subject to our instructions: • Stripe (payment processing) — commercial information including payment method details and billing records. • Twilio (SMS messaging) — phone numbers and message content for operational notifications. • Vapi (AI voice infrastructure) — call audio, transcripts, and caller phone numbers for AI-assisted call handling. • ElevenLabs / Cartesia (text-to-speech synthesis) — synthesized voice prompts; no personal information transmitted. • Resend (transactional email) — email address and notification content. • Google Maps / Directions API (service area calculations) — approximate worker location for distance/routing. • QuickBooks / Intuit (accounting sync, when enabled by you) — customer names, contact information, and invoice data. • Cloudflare R2 (file and audio storage) — call recordings, job photos, and generated documents. • PostHog (product analytics) — anonymized usage events; no raw PII transmitted. • Sentry (error monitoring) — error context with PII fields filtered before transmission. • Railway / Supabase (cloud infrastructure hosting) — all data categories, as our primary infrastructure providers. Each of these services operates under its own privacy policy. We require service providers to use personal information only as necessary to perform services for us.
5. Call Recordings
Calls answered by Kayla are recorded for service delivery, quality assurance, and transcription. A verbal recording disclosure ("This call may be recorded for quality and training purposes") is delivered at the start of every Kayla-handled call without exception. Under federal law (18 U.S.C. § 2511), one-party consent is sufficient for call recording. However, many states (including California, Florida, Illinois, and others) require all-party consent. As the business operator using TradesCallPro, you are responsible for compliance with the call recording laws applicable in your jurisdiction and in the jurisdictions of your callers. Kayla's verbal disclosure is designed to satisfy all-party consent requirements, but you should consult legal counsel regarding your specific obligations. Call recordings are stored securely in Cloudflare R2 and retained for 7 years to meet any applicable regulatory requirements. See our TCPA page (tradescallpro.com/tcpa) for additional details.
6. Data Retention
• Active account data: retained for the lifetime of your account plus 90 days after cancellation. • Call recordings and transcripts: 7 years. • Worker GPS location pings: 90 days rolling. • Payment and billing records: retained as required by applicable financial and tax regulations. • Analytics events: anonymized and retained per PostHog's standard retention policy. You may request early deletion of your data by contacting privacy@tradescallpro.com. We will respond to deletion requests within 30 days.
7. Your Privacy Rights
Depending on your location, you may have the following rights: California residents (CCPA / CPRA): • Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you, and the purposes and third parties involved. • Right to Access — obtain a copy of the personal information we hold about you. • Right to Delete — request deletion of your personal information, subject to certain exceptions. • Right to Correct — request correction of inaccurate personal information we hold about you. • Right to Opt Out of Sale or Sharing — we do not sell personal information and do not share it for cross-context behavioral advertising. • Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights. • Right to Limit Use of Sensitive Personal Information — to the extent we process sensitive personal information (such as precise geolocation), you may request that we limit use to purposes enumerated under the CPRA. EU/EEA and UK residents (GDPR / UK GDPR): • Right of access, right to erasure ("right to be forgotten"), right to data portability, right to restrict processing, and right to object to processing. To exercise any of these rights, contact privacy@tradescallpro.com. We will respond within 30 days (45 days for complex requests). We may need to verify your identity before processing your request.
8. Do Not Sell or Share My Personal Information
TradesCallPro does not sell your personal information to third parties, and does not share your personal information with third parties for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). If you are a California resident and wish to exercise your opt-out rights, or to submit a request related to your personal information, please contact privacy@tradescallpro.com.
9. Cookies
We use essential cookies for authentication (JSON Web Tokens stored in your browser's localStorage and secure httpOnly cookies for session refresh). We do not use third-party advertising or behavioral tracking cookies.
10. Children's Privacy
TradesCallPro is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact privacy@tradescallpro.com immediately.
11. SMS / Text Messaging
TradesCallPro sends operational (transactional) SMS messages to account owners and workers — including: account and onboarding alerts, job booking and schedule changes, worker clock-in/out alerts, payment and receipt notifications, emergency dispatch alerts, and billing notices. We do not send marketing or promotional text messages, and we do not use automated dialing systems to initiate marketing communications to your end customers. Message frequency varies by account activity. Message and data rates may apply depending on your mobile carrier and plan. You may opt out at any time by replying STOP to any message. Reply HELP for help. After opting out, SMS delivery stops for that number. Critical alerts (such as emergency dispatch) will then be delivered only via the dashboard and email. Mobile opt-in data and consent are never shared with or sold to third parties. SMS is delivered through Twilio. See our TCPA page (tradescallpro.com/tcpa) for further detail.
12. Changes to This Policy
We will notify you by email if we make material changes to this Privacy Policy. The updated policy will take effect 14 days after notice is sent. Continued use of the service after that date constitutes acceptance of the updated policy.
13. Contact
For privacy-related questions, requests, or to exercise your rights: TradesCallPro LLC Port Orchard, Washington, USA Email: privacy@tradescallpro.com