- Can I switch plans anytime?
- Yes. Switch between Quick Kayla, Kayla Office, and Kayla Complete at any time from your account page. Plan changes take effect immediately.
- What's the difference between Kayla Office and Kayla Complete?
- Kayla Office is the full operations platform (jobs, workers, scheduling, payments, QuickBooks, mobile app) but you handle your own phone calls. Kayla Complete adds Kayla answering every call 24/7, phone booking with secure online deposit collection, and 1,200 included call minutes per month.
- Can I add call answering to Kayla Office without upgrading?
- Yes. Kayla Office clients can add the Quick Kayla call-answering add-on for +$59.99/mo, bringing the total to $159.98/mo — which is less than Kayla Complete's $199.99/mo if you don't need phone booking or the larger 1,200-minute allowance.
- What counts as a worker seat?
- Each active technician or field worker in your account uses one seat. The owner doesn't count. Kayla Office and Kayla Complete include 5 seats — add more at $19/seat/mo from your dashboard.
- What happens to Quick Kayla's 300-minute limit?
- Quick Kayla includes 300 minutes/month. If you go over, you can add 300-minute packs for $30 one-time each — stackable as needed. Kayla Complete includes 1,200 minutes/month, enough for most busy shops.
- Is there a setup fee or contract?
- No setup fees, no contracts. Cancel anytime with no penalty. All plans include a 30-day free trial — we save your card on Day 1 but do not charge it until Day 30. Cancel before then and you won't be charged a cent.
- What happens to my data if I cancel?
- Your call recordings, job history, and transcripts remain available for export for about 90 days after your account ends. Export everything during that window. After it closes, your data is deleted in line with our Privacy Policy (subject to any retention the law requires).